FAQ

You've got questions, we've got answers!

If you don't see the answer to your question here, don't hesitate to contact us!

What are your hours of operation for the Showroom?

Since we're a manufacturing facility, our hours in the showroom are the same as our factory.
 
8am to 5pm Mon-Fri 
 
However, if those times don't work for you, just contact us to set up an evening or weekend appointment. 

When will my mattress be delivered?

Within one week, but usually within three days. Since we deliver ourselves, we ask for a couple days to organize deliveries within proximity of one another. We'll contact you after your order and work with you individually on an ideal time for you. 

What is the warranty on your mattresses and pillows?

Our products will last. You have our word. We don't have fancy warranties or other gimmicks like 100 day trials. We're local. If you're unhappy with the mattress, or if there is manufacturer defect, we'll personally come out and help fix the problem within the first 90 days of you purchase.
 
Learn more about our service program here

If I don't like my mattress, how do I return it?

Contact Us directly. We'll work with you to find a solution that fits your comfort needs. And, if we cannot satisfy you, we'll come pick it up ourselves.
 
This another benefit of Comfort Option being your local mattress provider. We'll make it easy on you because we're close. 

Does this mattress need a box spring?

Nope. We can't control what our customers put our mattresses on, but it should be noted that our mattresses are compliant with CFR 1663 (the federal flammability standard) without the use of a box spring. All this mean is that if there is a fire in your home, and the mattress is placed on a box spring, we would not be at fault. The best practice for our mattresses would be 1) To place them on a platform bed frame, and 2) To take basic fire prevention steps in your home in an attempt to make any federal flammability law not apply to you.

Do you offer box springs?

No. Not yet, at least. They're coming soon though!

Where will my old mattress be recycled?

Nashville, Tennessee!!
 
Spring Mattress Recycling is an organization that helps the environment by recycling unwanted mattresses, while more importantly providing jobs to men who need a second chance. 

What will my old mattress be recycled into?

Good question!
  1. If it was an innerspring mattress, the steel from the springs will be melted and remade into a number of different products. 
  2. The foam, either in the core or in the pillow top, will shredded down an used in carpet padding or bean bags.
  3. The wood from the box spring will be ground up into mulch.
  4. If there's fiber, it will be reprocessed and used for recycled fiber in filters and industrial equipment.

Are there any FR chemicals used in the foam?

NO.
 
All of our products are free of FR chemicals. Your health and safety are exceedingly important to us. We pass the Federal Flammability Standard CFR1633 using an Engineered IFR E-Z Cover. It's the first of it's kind. It's comfortable. And it looks really cool.

What if I'm out of your area? How can I buy a mattress?

Well, first contact us and tell us where you are. We keep an active list of areas where our demand is highest and are excited to expand.
 
But also, just let us know what you're looking for. We may not be able to deliver it ourselves and offer the same level of service, but we may be able to accomodate a special shipment. 

Why don't you have a 100 day trial period like other websites?

Rather than offering a 100 day trial and using it purely for marketing advantage, we want to work with you to develop a mattress that works.
 
If what you buy isn't what you were hoping for, call us. We'll come back out and personally re-construct your foam mattress with new Comfort Layers (for free) to make the mattress exactly what you need. If it still doesn't work, we'll be sad, but we'll come pick up the mattress and wish you the best.
 
Comfort Option is less about having the longest "trial" and more about personally working alongside you to make you comfortable, so if that means totally remaking your mattress in the first 90 days, we'll do it. We're right down the street, so we can do more with service than any national retailer. 

The Comfort Test showed me mattresses that did not match what my preferences are. Why would that be?

There are some remote results from our Comfort Test that could be at opposition to your stated preferences. For example, maybe you prefer firm mattresses but our Comfort Test recommended C-10, which is our softest construction possible. In this rare case, you likely also stated that you sleep on your side or stomach.
 
Our Comfort Test is designed to weight the answers to the test, meaning that from our research, a side or stomach sleeper would benefit more from a soft mattress, even if they think they prefer a firm mattress.
 
In this situation, we invite to give our recommendations a try. We believe in our research, foam experience, and our Comfort Test. If we're wrong, which is certainly possible, we'll bring you out replacement Comfort Layers for your mattress free of charge to make things right. 
 

Why doesn't Comfort Option ever run sales?

We actually do from time to time, but it's usually around a special community event or local partnership. Typically, though, we don't do sales.
 
There are lots of reasons for this, but the main one is that we are NOT like the other mattress retailers. Since we personally make everything we sell (as evidenced here), we're able to provide a much higher quality mattress compared to other brands in our price range.

It's important to be aware that retailers always have their "original price" marked up to cover for discounts they offer during sales. We don't have that markup in our price, so we don't offer sales during traditional big shopping times like Labor Day and 4th of July.
 
You can literally compare our product, with an $800 price point, to mattresses that are sold for $2,000 at mattress retailers. That's why they can offer $500 off sales, and still make money.