Service Commitment

Increasing Comfort through Increased Service - The Local Mattress Promise.

We get this question a lot:
Do you have a 100 day free trial like the other guys do?

The quick answer is no.

Let us explain why.

The 100 day trial movement may sound great in principle, but from our perspective, it's really just a ploy to make a sale. It's a competitive move under the cloak of customer satisfaction. If a customer is unhappy with their mattress within 100 days, they can return it. Great! But what do they do next? Just move on to a different provider? What are they going to sleep on?

We customize our mattresses. So, rather than simply giving our customers a period of time to test their comfort, we have the ability to truly ensure people are sleeping better. This means that if you're unhappy with the comfort of what you purchase, we'll personally come out and reconstruct the mattress for you.
Other mattress providers cannot do that!

Why? Because they're not local. They don't have the resources for the same kind of customer interaction that we have. Here's how it works:

Take the Comfort Test.

Take our test and find out what kind of mattress will work best for YOU. If you're not sure we're right, come on in to our factory and try it for yourself. Our showroom is always available, as are our people.

Order Mattress.

Easy. Order what you like. We'll deliver it direct from our factory straight to your home. Not just in a big box, but moved into your space just for you. It's a service that's usually about $100 extra that we do for free.

Decide if you like it.

If you like the mattress, let us know! If you don't like it, let us know that, too! The same people who delivered your original mattress will come back with additional material options for you to try. Who else does that?
It's not a fancy trial, sure. It's not even a complicated warranty. It's just us, working hard to make you happy.